Back when the rotary telephone was the bleeding edge technology, say in 1890’s or so, it probably wasn’t unusual to say things like “put your finger in that hole, rotate to the right all the way, and repeat…”
Then it probably evolved to something like “Dial these numbers.” Now we just say “Call me.” Continue reading “Are you still “clicking here?””
What Users Say vs. What They Really Mean
In the course of my career I’ve been fortunate enough to have attended numerous usability test sessions. I had chances to observe many varieties from the most entertaining to the gawdawful boring, a fifty-something man operating a mouse with both of his hands to a tech-savvy who checks the view source. Continue reading “What Users Say vs. What They Really Mean”
Instructions vs. Usability.
There are things we do without thinking. For one, flushing the toilet. People usually don’t expect specific instructions before carrying out this relatively simple task. Continue reading “Instructions vs. Usability.”