Are you still “clicking here?”

Back when the rotary telephone was the bleeding edge technology, say in 1890’s or so, it probably wasn’t unusual to say things like “put your finger in that hole, rotate to the right all the way, and repeat…” Then it probably evolved to something like “Dial these numbers.” Now we just say “Call me.”

What Users Say vs. What They Really Mean

In the course of my career I’ve been fortunate enough to have attended numerous usability test sessions. I had chances to observeĀ  many varieties from the most entertaining to the gawdawful boring, a fifty-something man operating a mouse with both of his hands to a tech-savvy who checks the view source.